"Stop selling me something I do not need!" "Why are your charges quoted by one sales person drastically different from another sales person?" "Why do I feel so pressured to come aboard with your agency?" "I want a consultant, not a salesman. I want advisory services, not a seal-the-deal-and-forget-the-client type of service!" "Are my documents … Continue reading “Building a good customer experience does not happen by accident. It happens by design.” This separates us from the majority players.